Carnegie Mellon’s Silicon Valley Campus to Launch New Certificate Program in IT-Enabled Service Management

May 20, 2010

Contact: Chriss Swaney
Carnegie Mellon University
412.268.5776

PITTSBURGH-Carnegie Mellon University's Silicon Valley campus is launching a new part-time certificate program for professionals interested in becoming leaders in the fast-paced IT-enabled service economy.

           
"The four course IT-enabled Service Management Certificate Program is designed to provide a sound technical foundation and skills essential to address the challenges in industrial IT-enabled service management," said Jane Siegel and Jeff Perdue, course instructors and senior scientists at Carnegie Mellon Silicon Valley.

           
Because the service sector now accounts for more than 80 percent of the U.S. economy, the new program is designed to help train the next generation of service management professionals capable of operating and improving increasingly complex software-based service systems, according to Perdue, co-founder of the new Graduate Service Management Program at Carnegie Mellon.

           
"We see effective and agile service creation, delivery and management crucial to an increasing number of companies as a key differentiator for business success. Carnegie Mellon is excited to be offering this new program to the leading companies in Silicon Valley," said Martin Griss, director of Carnegie Mellon's Silicon Valley campus and the CyLab Mobility Research Center. 

           
Course participants must have a minimum of three years of IT-related experience, strong technical skills and a master's degree in engineering, software engineering, information systems or a related field. The program begins in fall 2010 with an application deadline of July 1.

           
Industry experts report that there is a shortage of skilled professionals in the IT service management sector as the growth of the Internet and the speed of doing business continues to require more data storage and complex processing systems.

           
"This unique program will give participants the background to deal with issues their organizations face in acquiring, managing and/or delivering world-class and innovative IT-enabled services, as well as a credential to use in moving to a new level in their careers," Siegel said.            

           
Individuals interested in hearing more about the Service Management Certificate Program may register to attend a virtual information session from 12:30 to 1:30 p.m. (PDT), May 21 at http://tinyurl.com/ServiceManagement-05-21. An additional virtual information session will be held at the same time on May 27.